Privacy Statement

We take your privacy seriously. This statement explains how we collect, use, store, and protect your personal information when you visit our website at www.adaptmodularhomes.com.au, make an enquiry, or otherwise interact with us. It also explains how you can access or correct your information and how to contact us if you have any concerns.

By using our website or providing your information to us, you agree to the practices described in this statement.

1. What Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

Contact details — your name, email address, phone number, and postal or property address.
Enquiry details — information you provide when you request a quote, download a resource (such as floor plans), or ask about our homes, including your preferences, budget range, and project requirements.
Property and project information — details about your land, site location, and the type of home or secondary dwelling you are considering.
Communications — records of your correspondence with us, including emails, phone calls, and messages through social media or web forms.

We only collect personal information that is reasonably necessary for our business activities. You can choose not to provide certain information, but this may limit our ability to respond to your enquiry or provide our services.

2. How We Collect Information

We collect personal information in a number of ways, including when you:

Complete a form or submit an enquiry on our website.
Contact us by phone, email, or social media.
Meet our team at an event, or display home.
Download a resource or subscribe to receive updates.
Browse our website (through cookies and analytics tools).

3. Why We Collect and Use Your Information

We collect and use personal information to:

Respond to your enquiries and provide quotes.
Design, build, deliver, and assemble your modular home.
Manage our relationship with you throughout your project.
Improve our website, products, and services.
Send you updates, offers, and marketing communications (where you have agreed to receive them).
Meet our legal and regulatory obligations.

We only use your information for the purpose it was collected, for a related purpose you would reasonably expect, or where you have given us your consent.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it. Cookies are small files stored on your device that allow us to recognise your browser and remember certain information.

We may use analytics tools, such as Google Analytics, to collect information about website traffic, the pages you visit, and how you found us. This helps us improve our website and tailor our content to be more useful.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions for you.

5. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

Service providers — we may disclose information to trusted third parties who help us run our business, such as IT and website providers, customer relationship management (CRM) platforms, email marketing services, and contractors involved in your build.
Legal and safety reasons — we may disclose information where required or authorised by law, or to protect the safety of any person.
Business transfers — if our business is sold or restructured, your information may be transferred as part of that transaction.

We take reasonable steps to ensure that any third party handling your information is bound by appropriate privacy and confidentiality obligations.

6. Storage and Security

We store your personal information securely, using a combination of physical, electronic, and procedural safeguards. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we work hard to keep your information safe, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information as best we can.

When personal information is no longer needed for any purpose, we take reasonable steps to securely destroy or de-identify it.

7. Cross-Border Disclosure

Some of the service providers we use may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with this policy and with Australian privacy requirements. By providing your information, you acknowledge that it may be stored or processed overseas.

8. Accessing and Correcting Your Information

You have the right to ask for access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details in Section 12. In most cases, we will respond within a reasonable timeframe. If we are unable to provide access or make a correction, we will let you know why.

9. Marketing Communications & Opting Out

From time to time, we may send you information about our homes, offers, and updates we think may interest you. We will only do this where you have agreed, or where it is otherwise permitted.

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email.
Replying to a message asking to be removed.
Contacting us directly using the details in Section 12

Once you opt out, we will stop sending you marketing communications, though we may still contact you about your active enquiry or project.

10. Links to third party websites
Our website may contain links to other websites that we do not control. This privacy policy does not apply to those websites. We encourage you to read the privacy policy of any third-party website you visit, as we are not responsible for their privacy practices.

11. Complaints

If you believe we have not handled your personal information appropriately, we want to hear from you. Please contact us using the details in Section 12, and we will look into your concern.

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

12. Contact Us
If you have any questions about this privacy policy, or would like to access, correct, or make a complaint about your personal information, please contact us:

Adapt Modular Homes
Email: admin@adaptmodularhomes.com.au
Phone: 1300 291 966
Address: 645 Chevallum Road, Chevallum QLD 4555

13. Changes to This Statement
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, with the effective date shown at the top. We encourage you to review this policy periodically.